Frequently Asked Questions

First, we prepare a personalized treatment plan for you. Our doctors examine your MRI, blood tests, and other medical reports. Then we select the most suitable specialist physician. After your approval, we manage your travel process from beginning to end: flight, visa, hotel reservation, airport transfer. You meet with your doctor on the first day of treatment. You are never left alone throughout the process; your personal assistant accompanies you 24/7. After the treatment, we follow your recovery remotely.

We provide comprehensive service in Turkish, English, and French. Additionally, we offer translation support in German, Arabic, Russian, Azerbaijani, Spanish, Portuguese, Persian, and Chinese through our extensive interpreter network. Your personal assistant is fluent in your native language and accompanies you in all your communication with doctors.

Treatment costs vary depending on many factors: complexity of the treatment, the hospital where it will be performed, which doctor will perform the operation, duration of hospital stay, medications and materials to be used. As BVS Doctors, we offer 'transparent pricing' principle. We send you a detailed cost breakdown after examining your medical documents. No hidden fees or surprise costs; all expenses are predetermined. You can also make payments in installments through special arrangements with our partner institutions.

Post-treatment follow-up is as important as the treatment itself. After returning to your country, we continue to monitor your recovery through our 'Remote Monitoring System'. We track your healing through regular WhatsApp video calls, examination of photographs, and examination of laboratory results. Your surgeon reviews your reports and provides recommendations when necessary. Our assistants call you weekly. If a complication arises, we intervene immediately and, if necessary, plan a second visit. For us, success is seeing you return to your daily life completely healthy.

Depending on your country, a tourist visa may be required to travel to Turkey. The BVS Doctors tourism department provides full support in this process. We prepare an official 'Invitation Letter for Medical Treatment' and other required documents for you. If necessary, we expedite your procedures through our connections with the Turkish Ministry of Health and consulates. Your flight ticket, hotel reservation, and airport transfer are all organized by us; you just need to come with your suitcase.

Treatment duration varies depending on the type of operation, patient's general condition, and recovery speed. For example, hair transplantation may require 3-4 days of stay, while a major orthopedic surgery may take 7-10 days. As BVS Doctors, we share a 'day-by-day roadmap' with you when preparing the treatment plan. You will know in advance which day you will have surgery, which days you will rest, when your stitches will be removed. We organize all hotel, flight, and transfer planning in accordance with this calendar.

BVS Doctors offers flexible payment options to facilitate your treatment process. You can make bank transfers in dollars, euros, or pounds; use international credit cards (Visa, Mastercard); or if you wish, pay in cash. Additionally, our affiliated hospitals have installment opportunities through special protocols with some international insurance companies. We prepare an invoice in accordance with legal regulations for each payment. Your financial transactions are carried out under the guarantee of a safe, transparent, and contracted infrastructure.

Although very rare, complications can occur in any surgical intervention. BVS Doctors places 'patient safety and satisfaction' at the center of all its processes. If a complication related to treatment develops, our medical team intervenes immediately. All corrective procedures and hospital costs are covered by our contracted hospitals within the scope of treatment guarantee. We do not leave our patients alone in legal and medical terms; we monitor each case from beginning to end. It is clearly stated which situations are covered in our treatment contracts.

Absolutely. Many of our patients prefer to be accompanied by a family member or friend during the treatment process, and we support this. We arrange accommodation in double rooms or adjacent rooms so your companion can stay with you. Your companion also benefits from airport transfer and guidance services. Moral support during treatment positively affects the healing process. As BVS Doctors, we offer special discounts and advantages for patient companions.

Patient and staff health is our top priority. All partner hospitals are JCI (Joint Commission International) accredited and strictly apply international hygiene standards. Operating rooms have HEPA-filtered air circulation, sterilization protocols, single-use materials, and regular infection control audits. Your treatments are performed in special isolated rooms when necessary. Additionally, we continue to maintain all hygiene measures developed after the COVID-19 period. All our processes are in full compliance with Ministry of Health regulations.

BVS Doctors is a fully authorized organization in the field of international medical tourism. We hold the international patient acceptance authorization and medical tourism certificate issued by Health Türkiye (Ministry of Health) (Certificate No: AK-1540). Our founder, Dr. Özgür Akşan, holds a personal Health Türkiye certificate and is an active member of 6 international medical societies (TND, TOD, MESS, ISS, etc.). All hospitals we work with are JCI (Joint Commission International) accredited. Our certificates are QR code verifiable and registered in the Health Türkiye system. All our documents and qualifications are transparently shared on our website.